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    FAQ
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    General Information

    To place an order simply browse for your product using our categories using the top menu and once you have found your product, choose the desired option/s (If any), then add the product to your shopping cart.

    If your finished ordering, proceed to ‘Checkout’ and follow the instructions to finalise your order.

    Should you run into any issues please dont hesitate to contact us.

     

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    Our entire website is installed with the latest 256 Bit Encryption Technology to ensure the highest level of security when purchasing on all modern devices and web browsers.

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    Every watch and watch accessory on our website carries a 12 month no fuss warranty that provides you with peace of mind if any goods are faulty or not really what you expected.

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    The Beard Shop is an Australian owned supplier of beard care, grooming and beard related products at highly discounted prices.

    Our store supplies many customers to Australia and worldwide and all benefit from our wholesale prices thanks to lower overheads.

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    Shipping & Delivery

    Once we ship out your order and its on its way, you will be altered as to its status. If however your order doesn’t arrive during the indicated time-frame, please let us know and we will further investigate.

    Please understand that it is normal for delays to occur during busy times and holiday period. If you order is running late, we ask that you wait an extra 7 days just to be safe.

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    All orders are shipped out completely Free of charge worldwide.

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    Your order will be processed, packed and then shipped out from one of our warehouses within 48 hours using a direct courier. It’ll then take from 10 – 14 working days to arrive to your location. This time-frame is applicable for Australia and New Zealand.

    For other countries your order will take a little longer however please ask us if just to be sure.

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    Once your order is placed online, our staff will process and prepare your goods to be shipped by a courier. We have two warehouse locations both in Australia and Europe hence we will use the most effective and fastest method possible to your location.

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    Returns & Refunds

    If for some reason you are not satisfied with your order, you’ll be able to have it sent back to exchange it for another product we offer.

    To lodge a return for your item/s, simply send us your details by contacting us . We will process your return request within 3 – 5 working days.

    Kindly understand that any shipping fees are the buyers responsibility (Unless other arrangements are made).

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    When you do receive you order and for some reason it is not what you expected please let us know immediately. If the product is faulty, is the incorrect model or simply is not functioning as expected, we will gladly exchange or refund your order.

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